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We look forward to your orders and enquiries....

We look forward to your orders and enquiries....

CONTACT INFORMATION

StudioArtShop is the e-commerce trading name of:

Dodgson Fine Arts Limited
t/a Studio Arts Crafts & Graphics
50 North Road
Lancaster
LA1 1LT
United Kingdom

Tel: +44 (0)1524 68014
Fax: +44(0)1524 68013

Email: enquiries@studioartshop.co.uk

Registered in Cardiff No. 2790288
VAT Reg. No. 155 6324 65

Contact: David, Tony or Paul

OFFICE HOURS

Monday to Saturday 9.00am to 5.00pm (GMT/BST) #lovelancaster

Order Processing & Delivery

STANDARD DELIVERY is by Royal Mail Parcel , or first class post if size and weight of package permits. Please allow up to 14 working days for Parcel delivery, although this will normally take only 4/5 working days.

Order Online and Collect from the Lancaster Shop with no postage charge, please amend your final order page to say you will collect from the shop and no postage charge will be taken

If you have not received your order or despatch confirmation within a reasonable timescale, as indicated above, please telephone or email us to check on progress.

Tel: +44 (0)1524 68014
Email: orderstatus@studioartshop.co.uk

Returns Policy

Goods may be returned within 7 days from receipt by customer. In the unlikely event that goods are found to be faulty or the wrong goods have been supplied in error, a full refund for the price of the goods will be made together with the cost of returning them at the lowest cost. Please note that we are unable to offer any refund until the goods have been returned. This does not affect your statutory rights as a consumer.

IF YOU BELIEVE THAT THE GOODS WERE DAMAGED IN TRANSIT, PLEASE DESCRIBE THE CONDITION OF THE DAMAGED PARCEL ON ARRIVAL AND KEEP ANY DAMAGED PIECES,, a photograph would be useful.

Email: returns@studioartshop.co.uk

Complaints

Your satisfaction is our future!

In the event of dissatisfaction with the condition of the goods supplied, errors in processing orders, or delays in delivery, please email or telephone us during normal working hours (Monday to Saturday 9.00am to 5.00pm). All complaints will be dealt with immediately and any remedial action taken will be fully explained by telephone or email on the same day if possible.

Email: complaints@studioartshop.co.uk

Studio Arts Crafts & Graphics Contact us pages

While we believe that the information contained on this site is correct at the time of the last update, Dodgson Fine Arts Limited will not be held responsible for any non-deliberate typing errors or inaccuracies. All information is subject to change at our discretion without prior notification.

Please do not hesitate to contact us about any errors and we also welcome any constructive comments which will help us to improve our site and services. #lovelancaster

Email: webmaster@studioartshop.co.uk or Telephone 01524 68014

Some Frequently asked questions

Testimonials - Listed below are some of the many views and comments we have received from our customers. We appreciate any comments or suggestions that you wish to send us.


Thank you so much for prompt despatch of colour shapers, received today,
very pleased with the whole transaction. Best Regards Victoria Cooke

your website is fab great prices for great quality product :) highly recommended. Kayleigh Drew

delighted with product and service. Sandra Guest-Lee

The scraper boards have arrived, sound and safe. Thank you.
They were so well packed, that it took me half an hour to unpack them! Nice!
Thanks again. I am very grateful. Best regards Anne-Marie

Good description of colour shaper on site and friendly helpful advice on phone
many thanks Marc Mitchard

Sincere thanks. I am delighted with your friendly, efficient telephone service
and very rapid speed of delivery. Not only will I continue to order from you
but will also recommend my friends. Best Wishes Sandie

Thank you so much for the such great service! I received my order yesterday (Monday). Will certainly be using your website again. Kind regards Ann Duff

Thank you that is great and speedy, Have a nice weekend Best Regards Majorie Richards

pantograph was received today, I'm very pleased with it, thanks for your perseverance! great customer service, I will definitely use your company again. best wishes Denise Walsh

Thank you very much. I am impressed with your excellent handling of the transaction.
Sincerely, Gudrun Grabher

I would like to congratulate you on your efficiency and the speed of your service which I much appreciate. I will be doing business with you again. Thanks. Geoff Smith.

I have just received my order and I am so impressed by your service, I had to get in touch to say thank you. Everything has been so speedy and well organised especially splitting the order so as not to delay the items that were in stock. Your shop also seems to have better range of items than the art shops in Edinburgh! I have just been recommending you to a work colleague and will certainly be using you again in the future. Thanks again! Kate

Very many thanks for your extremely prompt response - Excellent service! Thanks for your help Mary Shayler

Great, prompt service! Thank you so much! Laura

Very swift, very pleased. Thanks David

Thank you for your excellent service I only ordered yesterday and have received my order this morning- Amazing!! Jilly Angus

Classic Liquid Leaf arrived safe and sound yesterday. Many thanks for such a straightforward transaction and a rapid turn around. Excellent service. From a first time customer who will be back again! Kindest regards, Richard, (Poole)

Thank you so much for my order, received safely this morning! Very efficient service, as always! Laura

Thanks again for your excellent customer service the other day Penny Alspaugh, Lisa Ridgers Fine Art www.lisaridgers.com

Thank you for my parcel. It's arrived safe and sound today - and very promptly. I shall bookmark your online shop for future art materials purchases! :-) Kindest regards Sue Yates

Thank you so much Tony for your help, I am absolutely delighted and will be placing an order very soon. Once again thank you. Lorraine Johnston

Thank you once again for an excellent and efficient service. Kind regards, John Coombs / Rita Butler

Thank you for such excellent service. Laurence Howard, Hall Barn Estates Ltd

Many thanks for your swift order processing and dispatch yesterday afternoon. I am delighted to have received the goods in first class condition this morning. It is reassuring in current times that your business is so efficient and is just what any customer would wish for in service offered. Your website is easy to use and your stock range is second to none. This was my first purchase from you and shall certainly be ordering from you again with confidence when the need arises. Once again very many thanks Regards Roger Hayworth

Just to confirm that everything arrived in perfect condition in today's post.Thank you for all your help Dave. Kindest regards Bob Elliott O.B.E. Elliott OBE Crafts

Order received with this mornings post. Many thanks, an excellent service.
Kind Regards Corrinne Lawrence

thank you for posting everything out so quickly to me a couple of weeks ago.
I ordered the items in a rush just before 16:00pm asking if they could catch the post that day
and they were the there the next day by about 09:30am - carefully and securely packaged.
Pretty good eh? Great work. Better than that... marvellous friendly advice and great service as always. It's much appreciated. Many thanks and have a good weekend.
Kind regards, Pete

Many thanks for efficient service. Regards Hilda Dunn

the order arrived safely this morning and all is OK. Thanks for the prompt service.
Best regards Jacqui Southworth

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